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How we keep your account and payment details safe

Your account information, deposit history and withdrawal records stay encrypted and secure on hoki alexistogel.

Encrypted account dataDANA, OVO, GoPay, QRIS secureYour control over your info
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hoki alexistogel How we keep your account and payment details safe
CONTACT & REQUEST

How to reach us about your privacy

You have the right to request access to your data, correct information or ask questions about how we use it.

Email Send privacy questions and data-access requests to our support inbox. We review each request and respond with the information or changes you need within three business days.
Live Chat Open chat in the account menu and ask about your data, payment history or privacy settings. Our team can confirm what we hold, update your details and explain our retention practices in real time.
In-App Request Log into your account, navigate to Settings > Privacy & Data and submit a formal request to view, export or delete your information. We process these requests and send confirmation to your registered email.
DATA & SECURITY

What we collect and why we keep it

Every piece of information we store has a purpose tied to your account safety, payment processing or legal compliance.

Account Data

Your username, email, phone number, date of birth and identity documents are encrypted and stored only as long as your account is active or law requires. We never share these with advertisers.

Payment Records

Every DANA, OVO, GoPay and QRIS deposit and withdrawal is logged with timestamp, amount and status. This history stays in your account so you can audit your transactions and we can process refunds if needed.

Cookies & Session Logs

We use session cookies to keep you logged in safely and analytics cookies to understand site performance. Functional cookies help us detect fraud. You can turn off non-essential cookies in your browser settings anytime.

Device & IP Information

We record your device type, operating system and IP address to verify login authenticity and prevent unauthorized access. This information helps us alert you if someone tries to access your account from an unusual location.

Retention & Deletion

Account data is retained while your account is open. After closure, we keep records for the period law requires, then delete them. You can request early deletion where local law permits.

Your Access Rights

Email our support team to request a copy of all data we hold about you, including your full transaction history, device logs and any notes attached to your account. We deliver this within three to five business days.

Answers to your privacy questions

Players in Jakarta and across Indonesia ask us regularly how we handle their information. Below are the questions we hear most often about privacy, data access and what happens if you close your account.

We retain your name, email, transaction history and account details for the period required by local law, typically three to five years. After that window, we delete your personal information. Payment records tied to DANA, OVO, GoPay and QRIS are kept for audit purposes but are not linked to active marketing or contact lists.

Yes. Contact our support team via email or live chat and ask for a complete data export. We'll prepare a file containing your account details, transaction history, device logs and any other information we hold, and send it to your registered email address within three to five business days.

We never store your full card or account number. When you deposit via DANA, OVO, GoPay or QRIS, your bank or wallet provider handles the transaction directly. We receive only a confirmation token and the amount, which we encrypt in our database. Your actual payment credentials stay with your bank or provider.

We do not sell your data. We share information only with payment processors (DANA, OVO, GoPay, QRIS partners) to process your transactions, and with legal authorities if required by law. Your data is never given to advertisers, marketing networks or third-party brokers.

We monitor your account for suspicious logins. If we detect a login from an unusual location or device, we send you an alert via email or SMS and lock the account until you confirm it was you. Always update your password regularly and enable alerts in your account settings.

Cookies are small files that help us keep you logged in safely and detect fraud. Some are essential; others help us improve the site. You can disable non-essential cookies in your browser settings. Essential cookies cannot be turned off, but you can still use your account—you'll just need to log in each time.

Your account data is stored on secure servers in regions that comply with local law requirements. Your information stays within protected data centers with encryption, backup systems and restricted access. Depends on local law where you are and where hoki alexistogel operates.

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